Delivery Information

Small Electrical Items e.g. Vacuum Cleaners, Carpet Washers, Steam Cleaners, microwaves etc.

We aim to deliver in stock orders placed by 2pm, within 3 working days, however delays can sometimes occur. As soon as your order is despatched you will receive an email or text confirming the delivery date and details of how to track your parcel. In most areas the courier will be able to give you a 1-3 hour delivery slot. Your parcel will be usually delivered between the hours of 9am and 6pm and a signature is required. If you are not available then a calling card will be left with instructions on how to re-arrange delivery, or collect in person from the local depot. In the unlikely event that your parcel arrives damaged please refuse delivery. Once accepted we recommend that you unpack and inspect your item within 48hrs of delivery, and notify us of any damage with 7 working days.

• Courier Delivery Options (some options may not be available to certain postcodes)
• Standard Delivery - Normally within 3 working days.
• Next Day Delivery* - Additional charge (orders must be placed by 2pm on any working day)
• Saturday Delivery* - Additional charge (orders must be placed by 2pm on Friday)

Large Electrical Items e.g. Fridge Freezers, Washing Machines, Tumble Dryers, Dishwashers etc.

Pallet Delivery

We aim to deliver in stock item orders placed by 3pm within 5 working days. Once we have received you order a member of our Customer Service Team will call to arrange a delivery date. Delivery will usually be between the hours of 9am and 6pm, however in most cases you can select a morning or afternoon delivery for a small additional cost. Please be aware this is a palletised delivery service only, and the driver is under no obligation to take your order into your property or unpack it. The delivery address must be easily accessible to large vehicles, with any narrow lanes or access difficulties we are not notified of at the time of order, and resulting in a failed delivery, incurring additional charges. The delivery driver will remove the appliance from the vehicle and using pallet wheels bring it as close to your doorstep as possible. Please be aware he will not be able to manoeuvre the wheels over any uneven ground e.g. steps, steep slopes or gravel driveways. A signature is required and we recommend that you sign the contents as unchecked. In the unlikely event your appliance arrives damaged please refuse delivery. Please unpack and inspect the item within 48hrs of delivery and notify us of any damage within 7 working days.

• Pallet Delivery Options (some options may not be available to certain postcodes)
• Standard Delivery - Normally within 2-5 working days
• Next Day Delivery* - Additional Charge (orders must placed by 3pm on any working day)
• AM or PM Delivery - Additional Charge
• Saturday Delivery* - Additional Charge (orders must be placed by 3pm on Friday)

* Please note; we will endeavour to deliver to your requirements, however due to circumstances out of our control e.g. adverse weather conditions, traffic issues, breakdowns etc. this may not always be possible.

PLEASE SEE TERMS & CONDITIONS FOR FULL DETAILS