Returns Policy

Under the European Directive on distance selling, incorporated into UK Law by The Consumer Protection (Distance Selling) Regulations 2000, you as a customer have the option to cancel any order within seven working days from the day after delivery. There are conditions that must be met however, for us to consider accepting back an item. These are:

The item must not have been used in any way and preferable with its original packaging.
The item must be unmarked and free from blemishes of any kind, except for those mentioned on the delivery form you signed when you accepted the item;
The customer is liable for any cost incurred by us in having the item returned and restocked. This may include, for instance, any pick up charges made by a manufacturer if it has been home delivered, or the cost for the item to be returned by our nominated courier if this is not applicable.

You can use any method of carriage back to us should you prefer, but the safe delivery any item is your responsibility, and if we find the item is damaged you will need to claim on your nominated couriers insurance for the full cost of the item(s). If you have not taken out insurance you will be liable for the cost of the item yourself

If any of the criteria above is not met when the item is returned, then we will return the goods to you at your expense.

If the returned item is being returned directly to the manufacturer, refunds will be given when we have confirmation from the manufacturer that they are happy and all the above criteria has been fulfilled. If it is a collection back to our warehouse, we will inspect the goods when we have them. Your credit card will be credited within 30 days of cancellation.

FAULTY GOODS RETURNS

Returns process for Faulty Small Appliances (Up to 28 days)

To return your goods to us you first need to call the manufacturer's helpline. This is to ensure the goods are actually faulty, as in over 80% of cases goods that are first thought to be faulty are experiencing initial setup errors. Often it's because the instruction books are difficult to decipher or because the items are complicated to use that a fault is wrongly suspected. This call to the manufacturer can often resolve the issue and prevent unnecessary return, saving you time and the return costs should the product be found to be in full working order. If the manufacturer cannot resolve the problem, they may give you a returns reference number. In this instance please contact us and then complete our online return form providing details including the reference number. When you return the goods to us you must ensure you package the product well and include all the items you received in the original package.

We will arrange collection of your product and specify a date for collection, however as we are unable to specify times this will require someone to be present when the courier arrives to sign for the collection. We will only arrange one collection, therefore if you miss the courier you will be required to return the product to us at your own expense. Proof of postage is not proof of delivery, and you are strongly advised to send your parcel by courier with sufficient insurance to cover the value of the goods in this instance.

All goods are tested on return to verify the item is faulty, and always before a replacement or refund is processed. Any goods proven to be non-defective will be returned to you, and you will charged an inspection fee plus any return delivery costs.

REPAIR PROCESS (AFTER 28 DAYS)

If your product develops a fault within the supplied warranty period, please contact the manufacturer directly to arrange a repair or replacement. In most cases the manufacturer will arrange for an engineer to visit, or arrange collection of the product for repair. It may take up to 28 days to return your repaired item to you depending on the nature of the problem.

Whilst we are more than happy to return faulty items on your behalf when authorised, this can ultimately increase the overall repair time. For this reason we recommend you return any faulty products directly to the manufacturer.

Please note that your standard warranty guarantee excludes faults caused by misuse, neglect or accidental damage. Batteries and other perishable or consumable items are also excluded.

These terms do not affect your statutory rights.