Delivery Information

Delivery Information

We strive on providing you with a fast and efficient delivery service to ensure you receive your products in the quickest time possible. Not all of our parcels are dispatched from our main warehouse so the method of delivery may differ slightly.

R

In Stock - Orders over £50

FREE Delivery
Next Working Day by DPD
When ordered before 4pm

R

In Stock - Orders under £50

FREE Delivery
within 3 working days
Sent via Royal Mail

R

Sat Or Sun Deliveries

£4.95 delivery charge
When ordered by 4pm Friday
Sent via DPD

R

Direct from Supplier

FREE Delivery
within 3 working days
Sent via Suppliers Courier

In stock items – Basket value over £50

All of our ‘In Stock’ items with a basket value over £50 and ordered by 4pm will be delivered for free to you via DPD for next working day delivery (Monday to Friday) with a 1 hour window provided on the morning of delivery.

When your order is dispatched you will receive a text message and/or email from DPD confirming that your parcel is on its way to you. You will then be kept informed on the status of your parcel however if the day and time chosen is not suitable, it can be easily amended to a time more convenient to you. Alternatively, you can have your parcel delivered to a DPD pick up shop of your choice which are located all across the UK.

To find your nearest DPD Pick Up Shop, Click here.

In stock items – Basket value under £50

All of our ‘In Stock’ items with a basket value less than £50 will be delivered to you via Royal Mail within 3 working days of placing your order.

Weekend Deliveries

All of our ‘In Stock’ items are available for either a Saturday or Sunday delivery for an extra £4.95 charge, if ordered by 4pm on the Friday before the chosen weekend.

When your order is dispatched you will receive a text message and/or email from DPD confirming that your parcel is on its way to you. Your parcel will be delivered by DPD with a 1 hour window provided on the morning of delivery.

However, if the day and time chosen should become unsuitable, it can be easily amended to a time more convenient to you or delivered to a DPD pick up shop of your choice.

Direct from Supplier

All of our ‘Direct from Supplier’ items are delivered to you for free within 3 working days by their chosen courier. You will receive an email from the Freenet Electrical sales team confirming that your order has been processed.

Tracking your parcel is available by contacting a member of our sales team, either via email or telephone, who will be more than happy to help you.

Can I place an order over the telephone?

 

We do accept orders over the telephone however we cannot dispatch the order until 3 working days later due to the payment going through additional security checks.

 

How long does delivery take from placing an order?

 

Depending on the stock status of your item when you place the order, see below for the guidelines.

  1. In Stock – Order over £50 – This will be delivered next working day when ordered before 4pm (Monday to Friday)
  2. In Stock – Order under £50 – This will be delivered within 3 working days via Royal Mail
  3. Item available from supplier – Please allow up to 3 working days but our sales team will inform you if it takes any longer. Tracking details available upon request.

Please note : Any telephone orders will be dispatched 3 working days after ordering due to extra security checks on payment.

 

Can I have my item delivered on the weekend?

 

We do offer a Saturday or Sunday delivery service on our IN STOCK small appliances that can be delivered by DPD. You can select either day in the checkout stage and must be done by Friday 4pm (Before the chosen weekend).

We charge £4.95 for a choice of either Saturday or Sunday delivery via DPD.

 

Where do you deliver to?

We can only deliver to the UK Mainland only and unfortunately do NOT deliver to UK Offshore Islands or Northern Ireland.

How much is your delivery?

We offer FREE delivery on all orders to the UK mainland. Unfortunately some certain Scottish postcodes do incur a charge on the following post codes.*

AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-55, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50

*These postcodes are on a 2 day service.

Weekend Deliveries – An additional charge of £4.95 is applied at the checkout when you select this option.

 

Who do you use for delivery?

For orders over £50, our main courier is DPD who give excellent next day delivery service with a hour time slot that will be sent via email/text on the morning of delivery.

For orders under £50 we use Royal Mail and would be delivered within 3 working days (on in stock items).

Any orders that are Direct Delivery may be sent with another courier service but we should be able to provide tracking information when they dispatch the order.

 

What if I am not available for delivery?

If the order has not been sent out yet, we can delay dispatch until a day before you require the delivery. Unfortunately we cannot keep orders any longer than 14 days.

If the order has already been dispatched then DPD give you a number of “in-flight” options which include the following

  • Leave in a safe place at your property
  • Leave with a neighbour
  • Collect from a DPD pick up shop (shop names will be available to choose)
  • Collect from a DPD/Interlink Express Depot
  • Change delivery day

 

How are the items packed for delivery?

We send all our items out in original manufacturer boxes unless we feel more packaging is required to protect the item from transit damage. Extra tape will be applied as we slip invoices within the box.

Small items will be sent with DPD bags or Jiffy bags.

 

My parcel has arrived but the box is damaged, what do I do?

In the unfortunate event that you receive your item and damage has occurred to the box then we always recommend to check the item first as the box is there to protect the item during transit.

We need you to check your item/s within 5 days for any damage and let us know as soon as possible so we can arrange for an exchange at no cost.

Any claims after this date could be rejected as you have accepted that the item has arrived in perfect working order.

 

I have received my parcel. Is there anything I should do?

When you have received your parcel and everything looks fine with the box/packaging we always advise you to check the contents thoroughly within 5 days from delivery. As some items may take damage without any obvious damage signs to the packaging.

If you find the item is damaged within the 5 days, please get in contact with our customer service team via Telephone 01664 502608 or Email so we can arrange a replacement. We will ask for photos before collection of the item.

Any damage claims after 5 days from delivery can be declined by freeNET Electrical as it will exceed the time frame for acceptance of goods.

 

Could anything go wrong?

In the event of stock or delivery issues we aim to inform you as soon as possible so you can make re-arrangements if needed.

During peak season, there could be delays on dispatch/deliveries due to the volume of parcels being sent. Again we will aim to inform you of these issues should they arise.

The delivery vehicles could also be affected by breakdown or adverse weather conditions but the tracking system should alert you if any of these issues should arise.