Privacy Policy

Privacy Policy

By browsing or using our website you agree to this policy governing the use of the website. If you do not accept this policy then you must not continue to use our website.

We promise:

– To keep your data safe and private.
– Not to sell your data.
– To make it easy for you to manage/review or remove your marketing choices at any time.
– To delete your data if it is no longer required.

How we use your name and contact details

– To deliver your orders.
– Send order updates by text, e-mail or by telephone.
– Sending you information by e-mail or post about new products and services – If opted in.
– For fraud prevention.
– For customer service and product support.
– For training purposes.

How we use your date of birth information

– For Rental and Finance applications and for fraud prevention.

Your payment information

– We do not store credit card details on our servers these are processed directly by the credit card processing company HSBC Group Services on their secure Global payments system. Paypal will use tokenization, which means that the primary account number is replaced with a series of randomly generated numbers called the token. These tokens can then be passed through the Internet to process the payment without actual bank details being exposed.

Your contact history with us

– For customer service and support.

Your stored contact details

– Held on our secure in house system which is maintained by Glenfield Software Ltd
– This database is shared with our parent company Stuart Westmoreland (Holdings) Ltd.
– Any stored data is not used by our parent company Stuart Westmoreland (Holdings) Ltd or Glenfield Software Ltd.

Information about the devices you use on our website

Information you give us when you browse our website, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.
To prevent and detect fraud against either you or freeNET Electrical and to meet our legal obligations about looking after your data.

Sharing your information

We will not sell or rent your personal data to a third party – including your name, address, email address, telephone number/s.

However, in order to fulfil your order or service we will share it with:
– Payment service providers, stock suppliers and delivery companies.
– Companies that provide services selected by you such as SKY UK, POP.
– Professional service providers, such as our reviews collection company (, marketing agencies, advertising partners and website hosts who help us run our business.
– Credit reference agencies, finance companies, law enforcement and fraud prevention agencies.
– Manufacturers when spare parts are sent to you or for warranty purposes.
– Service engineers or technicians repairing products in your home or work premises.
– We may provide third parties with anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

Marketing messages

We will only send you marketing messages if you consent for us to do so. You can stop receiving marketing messages from us at any time.

You can do this by the following methods
– By clicking on the ‘unsubscribe’ link in any email.
– By e-mailing or by writing to freeNET Electrical, 14-18 Leicester Street, Melton Mowbray, Leicestershire, LE13 0PP.

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note that we will update our systems as quickly as we can but you may still get messages from us while we process your request – This should take no longer than 48 working hours.
Stopping marketing messages will not stop communications in regards to orders or customer related issues.

Online Advertising

Like many companies, we target freeNET Electrical banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of freeNET Electrical or on freeNET Electrical banners or ads you have previously clicked on.

Your information

We will keep your information for as long as you have an account, or as long as is needed to be able to provide the services to you, or for as long as is necessary to provide product related services.

If required to meet legal or regulatory requirements, resolve disputes, prevent fraud, or enforce our terms and conditions.

Your rights

– The right to be informed about how your personal information is being used.
– The right to access the personal information we hold about you.
– The right to request the correction of inaccurate personal information we hold about you.
– The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
– The right to stop direct marketing messages and withdraw consent for other consent-based processing at any time.
– The right to request that we transfer or port elements of your data either to you or another service provider.
– The right to complain to your data protection regulator — the Information Commissioner’s Office.

Changes to our privacy statement

If significant changes are made to this statement than we will make that clear on our websites or by e-mailing you so that you are able to review the changes before you continue to receive marketing messages from us (If opted in).

Deletion of data

If you request deletion of your data, we will remove all your email/telephone information from all data holding areas. Only your name, address and order details with be kept in our in house system due to taxation laws (e.g the Finances Act 2008). This is currently held for 7 years from date of purchase.

How to contact us

If you want to contact us regarding anything within the privacy statement, review your stored data or request deletion of your data then please contact us by e-mailing or by writing to us at:

Freenet Ltd
14 – 18 Leicester Street
Melton Mowbray
LE13 0PP

You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern

Google Certified Shops

You may also be contacted after your purchase asking you to review the products you purchased from freeNET Electrical. We supply the following information to Google who provide consumer reviews about some of the products on the site:

  • This is an opt-in service and you will be given the option when you complete your order
  • We will supply your name and email address and information about the purchased product to Google.
  • We will not share any credit or debit card information nor your address details with Google.
  • If you purchase multiple items in one order Google will only contact you about one of the products you purchased.


We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’ which is a small file, on your computers hard disk. Cookies are used for several reasons, for example to recognise you whenever you visit the website ensuring you do not have to enter all your details and thereby speeding up the process so you do not have to log on each time. It will also enable us to store your personal preferences, build up a profile about you and advertising campaigns. We cannot provide a full service to you if you disable the cookie function on your web browser so we advise you to maintain the same. For further information about cookies and how to disable them please go to:

We use cookies in conjunction with Google Analytics, so we can track users throughout our website and continue to improve our service.

freeNet Electrical continually evolves its business for the benefit of its customers. In line with this it may be necessary from time to time to amend this Privacy Policy.

This website is owned by Freenet Ltd and the data controller is Freenet Ltd.

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