Privacy Policy

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We collect this information to enable us to process your order and offer you the best possible service. Calls may be recorded for quality and training purposes.

The type of information we will collect about you includes:

  • your name
  • address
  • telephone number
  • email address

The information we hold will be accurate, up to date and can be also be verified by emailing us. Should you find any inaccuracies we will delete or correct them as required. We may also use this information to inform you about changes to our website and update you on our product offers. If you do not wish to receive this information from us please send us an email at sales@freenetelectrical.co.uk.

The contract’s content will be stored. You may store the terms and readily look them up. For safety reasons your order’s data are not available via the internet. We keep these data in confidence according to our privacy policy.

Customers’ personal data is only used for marketing purposes with the customers’ prior consent. We will not trade or sell any customer details and if we do allow a third party access to your contact details, it will be to reputable companies only and after careful screening.

We do not store credit card details nor do we share customer details with any 3rd parties.

Google Certified Shops

You may also be contacted after your purchase asking you to review the products you purchased from freeNET Electrical. We supply the following information to Google who provide consumer reviews about some of the products on the site:

  • We will supply your name and email address and information about the purchased product to Google.
  • We will not share any credit or debit card information nor your address details with Google.
  • If you purchase multiple items in one order Google will only contact you about one of the products you purchased.

Cookies

We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’ which is a small file, on your computers hard disk. Cookies are used for several reasons, for example to recognise you whenever you visit the website ensuring you do not have to enter all your details and thereby speeding up the process so you do not have to log on each time. It will also enable us to store your personal preferences, build up a profile about you and advertising campaigns. We cannot provide a full service to you if you disable the cookie function on your web browser so we advise you to maintain the same. For further information about cookies and how to disable them please go to: aboutcookies.org.

We use cookies in conjunction with Google Analytics, so we can track users throughout our website and continue to improve our service.

Verified by Visa and MasterCard SecureCode

Verified by Visa and MasterCard SecureCode is a simple and secure way to shop online.

This service is offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card.

This service provides additional security when shopping online by ensuring your card is not being used by someone else.

If the credit / debit card you’re using to pay for your order qualifies for one of these services (not all cards do), you will be taken to a page hosted by your card issuer. This is a completely secure process, the information you provide will only be visible to you and your card issuer, and would never be shared with other parties.

Using this service is a matter of adding a quick extra step to your online checkout procedure. Enrolling takes moments and is secure. Each future purchase will require the password you set up when enrolling.

If you would like to learn more about these services, please contact your card issuer who should be able to assist you.

freeNet Electrical continually evolves its business for the benefit of its customers. In line with this it may be necessary from time to time to amend this Privacy Policy.

This website is owned by Freenet Ltd and the data controller is Freenet Ltd.